Privacy Policy
Tide Media Limited (trading as Tide Creative Group) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us online or offline, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.
1. Who We Are
Company Name: Tide Media Limited (trading as Tide Creative Group)
Company Number: 14279987
Registered Address: 5 Barnfield Crescent, Exeter, United Kingdom, EX1 1QT
Email: hello@thetidestudio.com
Website: http://www.tidecreativegroup.com (or your final domain)
Data Controller: Tide Media Limited
2. What Information We Collect
We may collect and process the following types of personal data:
a. Directly from you:
Name
Email address
Phone number
Business or billing address
Company name and job title
Enquiry or message details
Project information
Marketing preferences
b. Automatically via our website:
IP address
Browser type and version
Pages visited and time spent on the site
Cookies and analytics data
Referring website URLs
Device type and operating system
We do not knowingly collect data from children under 16 without parental consent.
3. How We Use Your Information
We use your information to:
Respond to enquiries or requests
Deliver contracted services
Manage projects and client accounts
Improve our website and user experience
Send relevant marketing communications (with consent)
Maintain financial records and invoices
Comply with legal obligations
We will not use your data for automated decision-making or profiling without your knowledge or consent.
4. Legal Basis for Processing
We rely on the following lawful bases to process your data:
Consent – For marketing communications or newsletter sign-ups
Contract – To fulfil our obligations when you engage us for services
Legitimate interests – To operate and grow our business and communicate with interested parties
Legal obligation – To comply with applicable laws and regulations
5. Marketing Communications
If you opt in to receive our newsletter or Seabed Insights marketing content, we may send you occasional updates, case studies, tips, or insights. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at hello@thetidestudio.com.
6. Sharing Your Data
We may share your data with:
Website hosting and analytics providers (e.g., Google Analytics)
Email marketing platforms (e.g., Mailchimp)
CRM and invoicing tools (e.g., Zoho, Xero, Monday.com)
Legal and professional advisors
Subcontractors who support the delivery of our services (under strict confidentiality)
We do not sell or rent your personal data to any third parties.
7. Cookies
We use cookies and similar technologies to enhance your browsing experience and gather website usage statistics.
You can accept or decline non-essential cookies via our cookie banner or adjust your browser settings. For full details, please see our [Cookie Policy].
8. International Data Transfers
If we transfer your personal data outside the UK/EEA (e.g., cloud hosting providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protection.
9. How Long We Keep Your Data
We retain personal data only as long as necessary to:
Fulfil the purposes it was collected for
Meet legal, accounting, or reporting obligations
Maintain client and project records
Typically, we retain contact and project data for up to 7 years following the completion of a contract or your last interaction.
10. Your Data Protection Rights
You have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request erasure of your data (the “right to be forgotten”)
Restrict or object to certain types of processing
Withdraw your consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise your rights, contact us at hello@thetidestudio.com.
11. Security Measures
We implement appropriate technical and organisational measures to protect your data, including:
Secure hosting and SSL encryption
Limited access to personal data on a need-to-know basis
Strong password policies and two-factor authentication
Regular reviews of data protection practices
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with the new effective date. Please review this page periodically.
13. Contact Us
If you have questions about this policy or how your data is handled, contact:
Tide Media Limited (Tide Creative Group)
5 Barnfield Crescent, Exeter, EX1 1QT
Email: hello@thetidestudio.com